Shipping policy

Return & Refund Policy

Last Updated: 16/10/2025

At Chai Culture Australia, we are an authorized distributor for Nutri-Leaf Brand and Zing Tea. Your satisfaction is important to us. This policy outlines the conditions under which we accept returns and process refunds.

1. Returns for Damaged or Incorrect Shipments

Your order should arrive in perfect condition. If it doesn't, we will make it right.

· Eligibility: You must notify us within 14 days of receiving your order.
· Process: Contact us immediately at chaiculture.australia@gmail.com with your order number and clear photos of the damaged product or the incorrect items you received.
· Resolution: We will arrange for a replacement of the affected products at no cost to you, or offer a full refund for those items.

2. Returns for Product Issues (Sealed Products)

If you are unsatisfied with our product due to a suspected quality issue (e.g., broken seal, unusual appearance), we will work with you and the manufacturer to resolve it.

· Eligibility: Contact us within 30 days of purchase. The product must be unopened and sealed.
· Process: Please contact us with your order number, the product lot number (if available), and details of your concern.
· Resolution: We will provide a return authorization and shipping instructions. Upon receipt and inspection, we will issue a refund or store credit for the product cost.

3. Returns for Change of Mind

As a distributor of consumable goods, our policy for change of mind is limited for health and safety reasons.

· Unopened Products: We may accept returns for unopened and sealed products within 30 days of purchase for a store credit or exchange, subject to approval.
· Opened Products: For health, safety, and hygiene reasons, we cannot accept returns or offer refunds for any product that has been opened, used, or is not in its original sealed condition.

4. Manufacturer's Warranty & Specific Product Complaints

 Products are manufactured to high standards. For specific product complaints related to performance or effects, please refer directly to Nutri Health Food Centre’s official warranty and support channels, as they are best equipped to handle such inquiries. As the distributor, we facilitate the sale and delivery, but the manufacturer is responsible for their product's efficacy and any specific health-related claims.

5. How to Initiate a Return

1. Contact Us: Email us at chaiculture.australia@gmail.com with your order number and the reason for your return request.
2. Get Authorization: Do not ship anything back without a Return Authorization (RA) number. We will provide this and the return address if your return is approved.
3. Ship the Item: Mail the unused, sealed product in its original packaging to the address we provide. We recommend using a trackable service.

6. Refunds (If Applicable)

· Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days.
· Shipping Costs: Unless the return is due to our error (e.g., we sent the wrong item), original and return shipping costs are non-refundable.

7. Final Sale Items

The following items cannot be returned:

· Opened or used products.
· Products purchased on final sale or clearance.
· Gift cards or downloadable products.

8. Contact Us

If you have any questions about this policy, please contact us:

· Email: chaiculture.australia@gmail.com

 

 

 

Shipping Policy

Last Updated: [Date]

At [Your Company Name], we strive to get your products to you as quickly and reliably as possible. This policy outlines all the important details about how we process and ship your orders.

 

1. Order Processing Time

· What it is: This is the time it takes for us to prepare your order for shipment—picking, packing, and generating a label. This does not include the actual shipping transit time.
· Our Commitment: All orders are processed within 1-2 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.

If we are experiencing a high volume of orders, we will notify you via a banner on our website and strive to communicate any significant delays via email.

2. Shipping Destinations

· Domestic Shipping: We currently ship within Australia.
· International Shipping: We currently do not ship internationally.

3. Shipping Methods & Costs

Shipping costs are calculated at checkout based on the weight of your order and your delivery address.

Shipping Destination	Shipping Method	Estimated Delivery Time	Cost
Domestic (Standard)	Aramex and Couriers Please via Sendle	3-7 business days	Calculated at Checkout
Domestic (Expedited)	Aramex and Couriers Please via Sendle	2-3 business days	Calculated at Checkout

 · Free Shipping: We offer free standard shipping on all orders over $90.

4. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number and a link to track your package. You can also track your order by logging into your account on our website.

If you haven't received a tracking email within 3 business days of placing your order, please check your spam folder or contact us at chaiculture.australia@gmail.com.

5. Delivery Issues

We do our best to ensure your shipping address is accurate. Please double-check your address at checkout, as we cannot be responsible for orders shipped to an incorrect address provided by you.

· Failed Deliveries: If a delivery attempt fails (e.g., no one was home, no secure location was available), the carrier will typically leave a notice with instructions for pickup or redelivery. It is the customer's responsibility to follow these instructions.

· Lost or Stolen Packages: If your tracking information shows your package was delivered but you have not received it, please first check with neighbours and your local postal carrier. If the package is still missing, contact us within 7 days of the marked delivery date, and we will work with the shipping carrier to initiate an investigation.

· Shipping Delays: While we provide estimated delivery times, we cannot guarantee them. We are not liable for any delays in shipping caused by the carrier, weather, customs, or other events beyond our direct control.

6. P.O. Boxes & APO/FPO Addresses

· We are unable to ship to P.O. Boxes via Sendle.

7. Contact Us If you have any questions about our Shipping Policy, please contact us:
· Email: chaiculture.australia@gmail.com

· Contact Form