Savor the essence of serenity in every cup

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  • Rooted in History, Backed by Science

    Every ingredients is carefully selected from time-tested Chinese remedies known for vitality, longevity, and balance.

  • Pure & Potent

    No artificial additives, just nature's finest gifts as used in Traditional Chinese Medicine (TCM).

  • Holistic Health Benefits

    From boosting immunity to nourishing blood and enhancing energy, our blends honor centuries of wisdom.

  • Delicious & Convenient

    Enjoy the benefits of TCM in easy-to-use form - tea!

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FAQ

Do you offer custom mix-and-match orders?

Yes! We encourage bulk purchases and offer discounted pricing for larger orders. You can also mix and match different flavours as long as they are from the same collection to create a customized bulk order.

Note: Simply meet the minimum order quantities at checkout to get your discount.

Do you offer subscriptions or bulk discounts?

Yes! We have a tea subscription service for regular deliveries and discounts on bulk orders. Check our "Subscription" or "Bulk Purchases" page for details.

How long does shipping take?

Processing takes 1-2 business days. Delivery times vary:

Standard: 3-7 business days

Express: 2-3 business days (extra fee)

Tracking information is provided once your order ships.

Do you offer free shipping?

Yes! Free shipping is available on orders over $90.

What is your return policy?

If you’re not completely satisfied, you may return unopened items in their original packaging within 30 days for a refund. Customers are responsible for return shipping costs. Refunds will be processed within 5 business days after we receive your return.

How do I initiate a return or exchange?

Contact us using the "Contact Form" below with your order number and reason for return. We'll provide instructions. Return shipping costs may apply unless the error was ours.

What if my order arrives damaged or incorrect?

We'll gladly replace it! Send photos of the issue to "chaiculture.australia@gmail.com" and we'll resolve it promptly.

Need More Help?

Fill in the "Contact Form" below for any other questions or inquiries. We're happy to assist!

Contact form